Frequently Asked Questions

  • Q.  I have been involved in an accident, now what?
  • A.  Every state has it's own requirements. If you are in Washington state please copy and paste this web address http://www.dol.wa.gov/driverslicense/safety.html
  • Q. Do I have to get 3 estimates when filing an insurance claim?
  • A. For your own peace of mind, it doesn't hurt to get more than one estimate, however it is not required.
  • Q. What if I need to drop off/pick up my car on a weekend or after hours?
  • A. We do our best to accommodate all of our customers, we work out the arrangments before hand so that weekend or holiday pickup/drop off is within your schedual.
  • Q. Can I get an estimate over the phone?
  • A. Every repair is unique, giving an accurate estimate with true numbers is not possible until we have inspected your vehicle.
  • Q. Can Brogan Auto Repair give my vehicle a new paint job?
  • A. Unfortunately, for many reasons; we no longer do completes. Our paint jobs are accident related.
  • Q. My insurance company told me that they can't guarantee an auto body shops work, do I have to go to one of their DRP shops?
  • A. This is misleading information. There is no insurance company that guarantees an independant shops repair. We guarantee our work. An insurance company is a middle man that pays on your behalf. Our repair is per your satisfaction. WE WORK FOR YOU.
  • Q. What happens if Brogan Auto Repair's estimate is more than the one from my insurance company?
  • A. Insurance companies know there may be additional repairs necessary, so there is a system built in to accomodate this. Most of the time, they pay us directly, so that you don't have to worry about coming up with the money.
  • Q. What if the insurance company is telling me where I have to take my vehicle for repairs?
  • A. THEY CAN NOT. There is an anti-steering law in Washington State that makes this illegal. You are allowed to choose which shop performs repairs to your vehicle.

WHERE TO FIND US:

Brogan Auto Repair
301 Binghampton St SE
P.O. Box 537
Rainier, WA. 98576

 

Phone: 360-446-7603

Fax: 360-446-3625

BUSINESS HOURS:

Monday 9:00-5:00

Tuesday 9:00-5:00

Wednesday 9:00-5:00

Thursday 9:00-5:00

Friday 9:00-5:00

Saturday Closed

Sunday Closed

We are closed for all major holidays